What currency does the site display?
All prices are in USD.
I just placed an order, when will it ship?
Please allow 4-7 days production time for your order to ship out. Average shipping times are 15-21 days. Tracking numbers will be updated after your order has been SHIPPED. If you don't have a tracking number after 3-5 business please email us at email@example.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee, if the product is defective or damaged. If your product has been damaged in transit, to be eligible for a refund, you must e-mail us within 3 days of receiving your product at firstname.lastname@example.org.
Upon receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item. Please provide your name and order number on the returned parcels. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.
I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email with the correct information. If the address given is wrong kindly notify us via email at email@example.com within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help make your experience a great one. Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.We do receive a large number of emails, if you wish to get a prompt response please attach your order number and address the problem clearly, thanks.